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The Housing Options and Homeless Service offices are open for housing options and homeless enquiries on weekdays between the hours 9am - 5pm.

You can speak with an officer so an appointment can be made to discuss your enquiry/situation further during these times at the following locations:

  • Annan: Council Offices, Annan Town Hall, High Street, Annan, DG12 6AQ
  • Dumfries: Council Offices, 122 - 124 Irish Street, Dumfries, DG1 2PB 
  • Kirkcudbright: Council Offices, Darr Road, Kirkcudbright, DG6 4JG
  • Stranraer: Council Offices, Ashwood House, Sun Street, Stranraer, DG9 7JJ

If you are homeless tonight and have nowhere to stay, please telephone us on the number supplied below for your locality between 9am - 5pm Monday to Friday, or 0303 333 3001 if you are calling outside these hours.  If your enquiry is not urgent and you wish to complete an online assessment, one of our Officers will be in touch to follow up on your assessment and to provide further advice and information.

  • Annan: 01461 207019 between 9am - 5pm Mon-Fri
  • Dumfries: 01387 260783 between 9am - 5pm Mon-Fri
  • Kirkcudbright: 01557 332234 between 9am - 5pm Mon-Fri
  • Stranraer: 01776 888312 between 9am - 5pm Mon-Fri
  • Out of Hours Free Number: 0303 333 3001 after 5pm and weekends or alternatively email:

For all other enquires please only contact us by telephone or email as below:
Scottish Welfare Fund (Crisis Grant and Community Care Grant)
Telephone: 030 33 33 3007

Housing Benefit & Council Tax Reduction
Telephone: 030 33 33 3006

Council Tax
Telephone: 030 33 33 3005

Housing Options Self Assessment Service

Welcome to Dumfries & Galloway Council's Housing Options Self Assessment Service.

Dumfries & Galloway is a very popular place to live. As the Council is a stock transfer authority, all affordable housing stock is provided by Registered Social Landlords (RSL).

As there is more demand for affordable housing than supply, this tool has been created to assist you in finding out all the housing options that are available to you. By answering questions relating to your household size, tenure, income, etc. this helpful housing options self-assessment will provide you with a personalised summary of the housing options that are suitable for you.

At the end of the assessment, you will be provided with an Action Plan (which you can email or print off) which provides details on the next steps you may wish to take to help resolve your housing situation. You can also access information on benefits advice, financial and budgeting advice and employability agencies.

Unfortunately, there is a limited availability of affordable housing to rent, for example, within the reporting year (2021/22) 1,127 properties became available from Homes4D&G; however, during the same period, they reported registration of 3,128 new applications. This means that they are not able to offer a property to everyone who applies for housing. Those receiving offers are those in urgent housing need such as people who are homeless, have medical needs and families living in overcrowded accommodation.

Further information on Housing Options and help for homeless people can be found on our Council website.

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Published: Friday 21 April 2023

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