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Announcement

COVID-19 August 2020 Update

The Housing Options and Homeless Offices in Annan, Dumfries, Kirkcudbright and Stranraer are closed to the public with the majority of our services continuing to be offered remotely. If you are homeless tonight and have nowhere to stay, please telephone us on the number supplied below for your locality between 9am- 5pm Monday to Friday, or 01387 273660 if you if you are calling outside these hours.  If your enquiry is not urgent and you wish to complete an on line assessment, one of our Officers will be in touch to follow up on your assessment and to provide further advice and information.

If you are homeless tonight and have nowhere to stay, telephone the following numbers:

  • Annan: 01461 207019 between 9am - 5pm Mon-Fri
  • Dumfries: 01387 260783 between 9am - 5pm Mon-Fri
  • Kirkcudbright: 01557 332234 between 9am - 5pm Mon-Fri
  • Stranraer: 01776 888312 between 9am - 5pm Mon-Fri
  • Out of Hours: 01387 273660 after 5pm and weekends

For all other enquires please only contact us by telephone or email as below:
Scottish Welfare Fund (Crisis Grant and Community Care Grant)
Telephone: 030 33 33 3007
Email: ScottishWelfareFund@dumgal.gov.uk

Housing Benefit & Council Tax Reduction
Telephone: 030 33 33 3006
Email: HousingandCouncilTax@dumgal.gov.uk

Council Tax
Telephone: 030 33 33 3005
Email: Council.Tax@dumgal.gov.uk

Housing Options Self Assessment Service

Welcome to Dumfries & Galloway Council's Housing Options Self Assessment Service.


Dumfries & Galloway is a very popular place to live. As the Council is a stock transfer authority, all affordable housing stock is provided by Registered Social Landlords (RSL).

As there is more demand for affordable housing than supply, this tool has been created to assist you in finding out all the housing options that are available to you. By answering questions relating to your household size, tenure, income, etc. this helpful housing options self-assessment will provide you with a personalised summary of the housing options that are suitable for you.

At the end of the assessment, you will be provided with an Action Plan (which you can email or print off) which provides details on the next steps you may wish to take to help resolve your housing situation. You can also access information on benefits advice, financial and budgeting advice and employability agencies.

Unfortunately, there is a limited availability of affordable housing to rent, for example, within the past reporting year (2019/20) 1,219 properties became available from the main RSL's (Homes for D&G Partners and Loreburn Housing Association). However, during the same time period, Homes for D&G and Loreburn Housing Association reported registration of 4,881 new applications. This means that they are not in a position to offer a property to everyone who applies for housing. Those receiving offers are those in urgent housing need such as people who are homeless, have medical needs and families living in overcrowded accommodation.

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Published: Friday 29 May 2020

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